Innovating Customer Experience with Design Thinking: The Doug Dietz Story
The importance of customer experience (CX) for organizational success
The importance of customer experience (CX) for organizational success
How to blueprint services that support vulnerable people.
How I used the DUCTRI model to change the lives of young people in state care.
The 5 best tools I use for generating customer insights.
Part 2 of the case study of how I applied design thinking to help young people in care.
Part 1 of the case study that changed my life and gave me purpose.