Innovating Customer Experience with Design Thinking: The Doug Dietz Story
The importance of customer experience (CX) for organizational success
Social Impact
How Kay Improved the Lives of Vulnerable Young People While Reducing Risk & Uncertainty for the Organisation
How to blueprint services that support vulnerable people.
Reimagining Life Storybooks
How I used the DUCTRI model to change the lives of young people in state care.
The Top 5 Design Thinking Insight Generating Tools
The 5 best tools I use for generating customer insights.
How a Design Thinking Project Might Impact Thousands of Young Peoples Lives — Part 2
Part 2 of the case study of how I applied design thinking to help young people in care.
How a Design Thinking Project Might Impact Thousands of Young Peoples Lives – Part 1
Part 1 of the case study that changed my life and gave me purpose.