Research Secrets Behind Spotify, Walmart and Meta | Julie Francis

Most organisations don’t have a research problem. They have a research-to-action problem. The insights exist. They just never make it into the decisions that matter.
Julie Francis has spent decades helping organisations like Spotify, Walmart, and Meta close that gap. In this conversation, she shares what separates research that changes direction from research that sits in a folder – and why the most important insights are almost never found in the data.

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Moving fast often means moving wrong

Moving fast often means moving wrong. Under pressure, teams rush to collect data and fill decks with charts, but skip the hard step of asking, “What’s the problem behind the problem?” That’s how organisations end up solving the obvious problem, not the real one—and teaching everyone that “innovation” doesn’t really change anything.

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Design thinking in New Zealand: a practitioner’s guide

Design thinking is one of the most widely adopted innovation approaches in New Zealand today. It is used in government agencies, hospitals, universities, and commercial teams across New Zealand. And in the right hands, in the right conditions, it is genuinely powerful. But after a decade working with more than 350 leaders and teams across the NZ public sector, healthcare, agriculture, and commercial sectors, I have reached a clear conclusion: typical design thinking is a brilliant starting point. On its own, it is rarely enough.

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How to Improve Project Outcomes by 30%

Did someone forward this to you? Click here to join 31,879 receiving weekly tips via email and social. How to Improve Project Outcomes by 30% Read time: 3 minutes Welcome to Future-state Thinking, my weekly newsletter where I give actionable content, insights and tools for business and personal growth from my experience as an innovator and entrepreneur. If you’re looking for my Cheat Sheets and Infographic PDFs, the vault is at the bottom of this email! Hi Reader, “By failing to prepare, you…

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How to Make Change Less Painful

Did someone forward this to you? Click here to join 31,879 receiving weekly tips via email and social. How to Make Change Less Painful Read time: 3 minutes Welcome to Future-state Thinking, my weekly newsletter where I give actionable content, insights and tools for business and personal growth from my experience as an innovator and entrepreneur. If you’re looking for my Cheat Sheets and Infographic PDFs, the vault is at the bottom of this email! Hi Reader, “To change a stuck system you need…

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Are You Solving the Right Problem – Or Just the Most Obvious One?

Did someone forward this to you? Click here to join 34,751+ receiving weekly tips via email and social. Are You Solving the Right Problem – Or Just the Most Obvious One? Read time: 5 minutes Welcome to Future-state Thinking, my weekly newsletter where I give actionable content, insights and tools for business and personal growth from my experience as an innovator and entrepreneur. If you’re looking for my Cheat Sheets and Infographic PDFs, the vault is at the bottom of this email! Hi Reader,…

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How to Use Backcasting to Shape Your Strategy and Drive Change

Did someone forward this to you? Click here to join 31,879 receiving weekly tips via email and social. How to Use Backcasting to Shape Your Strategy and Drive Change Read Time: 4 minutes Welcome to Future-state Thinking, my weekly newsletter where I give actionable content, insights and tools for business and personal growth from my experience as an innovator and entrepreneur. If you’re looking for my Cheat Sheets and Infographic PDFs, the vault is at the bottom of this email! Hi Reader,…

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Human Intelligence and Artificial Stupidity… and Vice Versa

Did someone forward this to you? Click here to join 31,879 receiving weekly tips via email and social. Human Intelligence and Artificial Stupidity… and Vice Versa Read time: 4.75 minutes Welcome to Future-state Thinking, my weekly newsletter where I give actionable content, insights and tools for business and personal growth from my experience as an innovator and entrepreneur. If you’re looking for my Cheat Sheets and Infographic PDFs, the vault is at the bottom of this email! First, a word…

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How Busy People Can Make Time for Innovation

Did someone forward this to you? Click here to join 31,879 receiving weekly tips via email and social. How Busy People Can Make Time for Innovation Read time: 3 minutes Welcome to Future-state Thinking, my weekly newsletter where I give actionable content, insights and tools for business and personal growth from my experience as an innovator and entrepreneur. If you’re looking for my Cheat Sheets and Infographic PDFs, the vault is at the bottom of this email! Hi Reader, More than ever, people…

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