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"The experience was so positive and impactful for us that we have asked Vaughan back on numerous occasions to assist us with designing services. His expertise in design thinking coupled with an engaging personal style makes him a valued member of the team that is transforming our organisation."

"Vaughan facilitated two days of design thinking for public sector management with government officials from Malaysia. The group greatly appreciated the interactive nature of the program combined with the opportunity to think and reflect on how the practices and skills developed would benefit the public sector and challenges with which they are grappling. Thanks Vaughan, hopefully we can repeat this next year."

"Vaughan’s advice around design thinking, innovation and strategy provided direction when needed. Vaughan’s understanding and communication around customer-centric design were vital to the success of my commercialisation project."

"He walked us through the processes and techniques that he used to gather information and insights. Vaughan has a great deal of passion towards this field of work. I learned a lot from my discussions with him."

"Vaughan has a nose for effective, value added change management. He has a perspective and lens that is uniquely adapted to seeing gaps others often don’t. Vaughan has grit, and will follow through no matter the difficulty."

“Vaughan’s design has allowed me to see the service from the customers perspective, allowing me to know I am doing the right thing by the young person and their family. Vaughan is great to work with he is extremely collaborative, this is a true co-design experience.”

“Vaughan has been an inspirational mentor and advisor to me. He shows decisive leadership with clear insight and guidance on innovation and design thinking. He is ready with strategic thinking and collaborative brainstorming. It has been an invaluable journey working with him!”

“Vaughan has great skills for putting people at ease during interviews and his approach provides valuable insights into the user experience. I’ve seen this in his consulting and highly recommend him as an effective design thinking practitioner.”

Vaughan's facilitation style involves group work and great practical tools. His Customer Discovery workshop generated many meaningful discussions among our participants. Vaughan’s design thinking expertise has truly enabled our startup founders to better understand their customers' and take a step forward in their innovation journey.

“Vaughan facilitated our value proposition workshop as we were at a loss as to how to get started. Vaughan skilfully challenged our thinking through a range of activities and questioning, and we left the workshop feeling a sense of clarity, newfound enthusiasm and collective understanding. We would not hesitate to use Vaughan again in the future.”

“Vaughan was a guest speaker for my undergraduate level innovation class. His talk was informative and engaging. There was a lot of practical advice for the students about the design thinking/innovation process, the challenges and how design thinking can be used in the health sector. The students’ feedback also shows that Vaughan’s talk helped them to gain a deeper understanding.”