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    Moments matter.

    Services designed by humans for humans.

    Navigate complexity with human-centred design to build innovative service experiences that create competitive advantage, increased customer satisfaction and alignment to your organisation’s strategy.

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    Thank you to my partners and clients.

    The Grain design thinking

    Relationships built on trust.

    Why clients choose me.

    Clarity and confidence.

    Getting to why. Foundational insights that provide rock-solid direction for decisions and actions.

    Critical and creative.

    Evidence over opinion. Challenging the status quo, amplifying value, designing the future.

    Collaborative co-design.

    No surprises. I work hard to bring clients on the journey, co-design and to stay informed of progress and barriers.

    Outcomes focused.

    Results matter. A track record of delivering on promises and high-impact outcomes aligned to business objectives.

    4 Different Ways I Can Help You

    1

    Service Design Vaughan Broderick

    Deep Research

    Qualitative research to derive insights for your products and services.

    2

    Vaughan Broderick Innovation

    Innovation

    Applying proven design thinking and lean methodologies to create innovative user-centred products and services.

    3

    Vaughan Broderick Strategy

    Strategy

    Leverage a unique set of robust business tools to design your strategy. Focusing on  your competitive advantage. 

    4

    Vaughan Broderick Bespoke Service

    Bespoke

    Have something else in mind? I create bespoke engagements for customer research, design thinking, workshops and coaching.

    What this means for you.

    I will help you craft inspiring experiences that customers and staff will love. Together, we design innovative services that transform, differentiate and enable a resilient and thriving organisation.

    Speaking and workshops.

    Every talk, presentation or workshop is tailored for maximum impact. I want to leave the audience with valuable insights that can be applied in the real world.

    And, we’ll work together to ensure the content meets your brief at every step.   

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    Talk to me about your challenge.

    Book a discovery call to see how I can help .