Hi Reader,
Today, we’re talking about how Oral-B uses design thinking to dominate markets.
Do you have something you would like to learn more about? Reply to this email and let me know.
Let’s dive in!
In about the year 2000, Oral-B wanted to make a new children’s toothbrush to differentiate itself in the market.
As you can imagine, the fast-moving consumer goods (FMCG) sector is highly competitive and requires businesses to innovate to maintain a competitive advantage constantly.
Oral-B approached IDEO (the global design thinking firm) to help them develop the product.
In typical design-thinking fashion, IDEO wanted to do some field research.
Oral-B initially pushed back, viewing the activity as unnecessary and a waste of time and resources.
‘It’s not rocket science. How hard can it be to design a kid’s toothbrush?
IDEO persisted and started observations out in the field. Here’s what they discovered:
- Every manufacturer assumes that children have small hands and adults have big hands. So to make a toothbrush for children, make it like an adult toothbrush but smaller (logical but wrong).
- Children don’t have the same dexterity as full-grown humans. So they often hold a toothbrush by grabbing it and making a fist.
- Children often hold the toothbrush too far towards the head of the toothbrush and whack themselves in the face.
🧠 Insight – Children don’t need little toothbrushes; they need big squishy ones.
It’s a brilliant example of ‘solving the right problem before solving it right.’
What happened from this one tiny insight is astounding.
🚀 Oral-B dominated the children’s toothbrush category for the next eighteen months (until every other company followed suit).
In FMCG terms, that’s huge.
Hear how Tom Kelley describes the case study to the Stanford Ventures Programme.
Fast forward to today. Oral-B has jumped to the next s-curve and now dominates the electric toothbrush category with a whopping 51% market share.
To put that into perspective, the global electric toothbrush market was valued at USD 3.16 billion in 2022 (and growing).
By my guesstimation, that equates to over USD 1.5 billion for Oral-B. 🤓
How did they do it? They enlisted design thinking to uncover insights and inform product design and market penetration.
I’m not suggesting that translating innovation into a market-dominating product or service isn’t much more complex.
But, whoever understands their customer the best gets a head start in the race to build products and services people want.
MUST READ ISSUE: The Psychology of Buying: Unmasking How to Find Product / Market Fit (aka using jobs to be done to understand what customers need)
The thing is, though. You don’t need to be a massive corporate like Nordstrom, Starbucks, Bank of America, Nike, Oral-B or GE Healthcare to benefit from design thinking.
You can start today, no matter the size of your organisation.
The first time we used the DUCTRI Model, we created an innovation for vulnerable young people.
🧠 Here’s the four-step beginner’s playbook to get you going fast:
Step One: Follow the DUCTRI Model. The DUCTRI Model is the most comprehensive (yet easy to learn) and practical design thinking process to anchor yourself.
Step Two: Take the FREE course. Based on the DUCTRI Model, we’ll step you through the innovation process over 7-days in less than 10 minutes daily.
Step Three: Read a few of these books. I recommend starting with Creative Confidence by Tom and David Kelley.
Step Four: Learn by doing. Design thinking is design doing, So getting started is better than waiting for the perfect time. Trust me; you’ll find your way. Feel free to connect with me on LinkedIn, share stories and ask questions.
Bonus. A tutorial from yours truly shows how easy it is to start deriving insights using the jobs-to-be-done concept after you have completed field research.
⚡️ Call to Action
Are you interested in joining me for a FREE 1 hour design thinking training over zoom? Reply to this email.
Creating breakthrough innovation isn’t (usually) by accident.
It is the intentional act of design.
Design thinking provides the opportunity to get close to your customers and win.
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Vaughan Broderick
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Want to work together? Here’s how I can help:
1) Course – Learn the mindsets and skills to become a sought-after design thinker and change-maker in any organisation.
2) Work with me 1:1 – book a coaching or strategy session
